Return to Vendor – after a goods receipt is processed, we have the ability to do a return to vendor by opening the completed goods receipt; pressing the gear (operations icon – I think that is what it is called) and do a RTV. Most of the time, nothing will happen. I tried to do a manual RTV by going to Mod – Inventory – Return goods to vendor and again, nothing will happen. Is there a problem in our system or am I doing something wrong. By doing a RTV, will that take the item out of inventory and let accounting do some type of processing for the credit?
This answer was correctCreated by16:49 28 Oct 2013
Hello,
You mention that 'most of the time, nothing happens'. What are the circumstances that permit a Vendor Return?
You may need to check settings in various module to make that you are able to do Returns to Vendors.
1. Purchase orders > settings > Purchase Orders Settings >
2. Inventory > settings > Inventory Settings
Perhaps the access group you are in does not allow for performing returns to vendors.
Kind regards,
HansaWorld Global Support
